One Pacific Dispute Resolution
Adelaide - Brisbane - Sydney - Darwin - Alice Springs - Melbourne - ACT
Established 2016
Value proposition
When the conversation is too difficult, too sensitive, too complex — or simply too important to get wrong…
We sit between people --- to sort it out.
Comprehensive Solutions When conflict gets complicated, the right process matters. We help people and organisations navigate difficult, sensitive and high-stakes disputes. From early intervention and difficult conversations to mediation, facilitated dialogue and restorative processes, we design the approach around the people and the problem — not the other way around. The right process. The right conversation. A way forward.
Why OPDR? Since 2003 we have made a full time living sitting between people who rather not be talking to each other. We are all nationally accredited, all calls are confidetial and you will not be judged.
Extensive Experience: Since 2013, we have worked across government, workplaces, communities and some of Australia’s most sensitive dispute resolution and redress processes. We specialise in complex matters involving trauma, cultural difference, power imbalance and broken trust — particularly when the way forward is not obvious.
About One Pacific Dispute Resolution
Introduction for first responders
confronting dispute in 5 steps
STEP ONE
Who: Identify the source of the conflict.
Carefully map out who is involved (or should not be involved) regarding the dispute,
To clarify the information you need, use a series of questions to identify the cause, like:
“When did this all begin?”
"Who was impacted"
"Who else is involved?"
"Who needs to know"
"Who can support us"
“Do you see a relationship between that and this incident?”
Obtain everyone's contact details if you do not already have it.
You need to give both parties the chance to share their side of the story so intially you may need to speak to them separately in a space they feel safe.
It will give you a better understanding of the situation, as well as demonstrate your impartiality.
As you listen acknowledge you are listening to them and encourage them to continue to open up to you.
Community Education
Conflict need not escalate or weigh your down.
What are the pros and cons of 'out of court settlement?' and how can I get the basic skills to resolve conflict?
Our award winning practitioners are available as content experts for media, academia, conferences, school and institutions
"When talented and diverse groups function together they produce rich and creative ideas.
Yet, the same process can also result in conflict and tension.
It is our belief that conflict is a necessary and useful part of life when handled productively."
United Nations Ombudsmans Office
