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Our Experts

Meet our multilingual dispute resolution and mediation specialists
Ponki mediation
Ippei Okazaki - Senior Consultant (SA/NT/QLD)


Ippei GDLP, Fellow of the Resolution Institute, is a highly experienced, nationally accredited mediator with a proven track record of serving vulnerable and disadvantaged clients for over 15 years. With a background as a former Director of the Community Mediation Centre in the Northern Territory, Ippei currently works as a mediator and restorative justice facilitator for the Native Title Tribunal, Commonwealth Ombudsman Office, Magistrates Court (SA), Uniting Communities Mediation Service (SA), and Intellectual Property Australia. Ippei has also played a key role in several award-winning disaster recovery programs for Community Legal Centres (SA) after the Black Summer Bushfires of 2019-20 and has led peace-making projects in First Nation communities on Tiwi Island and the Barkley Region in the Northern Territory. He has served on the Mediation Standards Board as a Director from 2012 to 2017, and has been a member of the National Mediation Conference Inc. since 2019. He has also been coaching at the Resolution Institute's mediation training program since 2008

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Ponki mediator
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Helen Bishop - Aboriginal Mediator / Trainer (NT/WA)

Helen is a Kungarakan woman of the Northern Territory. She has five children who have gifted her 12 wonderful grandchildren, they are all very important people in her life. Helen’s professional and academic interests are in her ambitions to enlarge procedural fairness, dispute resolution, problem solving and participatory agreement making specifically to enhance First Nation Australian’s access to services across Australia. Helen champions dispute resolution as a means to closing the gap in service provision as a constructive tool to enable greater access to restorative justice, effective governance and peace-building practices. Helen formalised her deep interests in social equity and peacebuilding by obtaining a MA in Conflict Resolution and a Professional Certificate Indigenous Research and Leadership. Her aim is to support methods and practices with First Nation Australians in navigating conflict and process managing disputes that would otherwise continue to see them in regular contact with the criminal justice systems; the Police, Courts, Custodial services, Family and Children’s services and other challenging or intrusive social deterrents and exchanges. Helen is a Nationally Accredited Mediator and the Winner of the Australian ADR Award: ATSIS Mediator of the Year 2019. She has contributed to the following bodies across Australia; as a Member of the National Alternative Dispute Resolution Advisory Council to the Federal Attorney General 2001-2004, as the Convenor of Indigenous Dispute Resolution & Conflict Management Project, 2002-2004, as a Consultant to the Federal Court of Australia’s Indigenous Dispute Resolution & Conflict Management Project 2009, and worked as a Mediator in Right People for Country Project, Victoria 2012-2015. She delivered the Inaugural Keynote to the ADR Indigenous Communities Conference, Victoria, 2015. Helen was also a Director, Mediator Standards Board 2018-2019 and remains a contributing member of the Conference Design Committee National Mediation Conference 2018 – 2021. Helen an Australian Member of the Women Mediators across the Commonwealth, (WMC). She hopes to amplify First Nation critical access to culturally effective peace making and building services particularly as these concern community safety, wellbeing and global health across communities. Helen’s objectives are to amplify the need for first nation access to level playing fields for First Nation Australian’s and to enable free, fair and effective non-harmful problem solving that will care for the interests, needs and concerns they express.

Maureen Abbott Senior Aboriginal Consultant (SA/NT)

Maureen is an Aboriginal dispute resolution expert and a senior elder from the Western  Arrernte Luritja (Owen Springs) region in Central Australia. She has conducted mediation training across the Northern Territory and the APY lands in SA.   Maureen also managed an innovative Family Group Mediation Conferencing program involving vulnerable children and the  Department of Children and Family to mediate, design, develop and implement complex, multi-party family plans that incorporate important family relationships, culture, and protocols.

Madhu Panthee Remote Community Dispute Resolution Expert (WA/NT)

Madhu is a dispute resolution specialist  with expertise in high conflict and post-riot negotiations. Previously embedded in Yuendumu community as the Mediation Coordinator he has the ability to work with elders, police, schools, prisoners, young people and community stakeholders to manage conflict before escalation. His current project follow #alicurungnt on facebook

Rhys Jaconley Remote Community Mediation Expert (Vic/NT)

​Rhys Jaconley is a conflict mediator, Family violence practitioner, and business management consultant that is passionate about getting groups and families working together well. he had a crash course in complex human relations during a two-year post to you when to move where he practiced as a mediation and justice coordinator. Since then he has established himself as an authority and effective communication, organisational justice and high trust processes for groups.  Rhys helps the people he works with by helping them recognise the choices they have to act on in every situation, and guiding them towards effective decision making. He also creates longevity and sustainability by embedding the skills within the groups it works with, so that the group can keep up a healthy culture of effective conflict management without the need for ongoing intervention.  ​ To follow his current project follow #tennantcreekpeace on facebook

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Linx MacPherson - Senior Trainer (Cert IV TAE)
Remote Community Mediation Expert (NSW/NT)

Linx is an expert in innovative solutions to complex conflict problems in the community mediation arena working with the most vulnerable and disadvantaged people in volatile situations in Central Australia and the APY lands. Linx describes herself as a peacemaker; with a calm and confident leadership style she helps clients navigate complex decision-making during times of conflict, change and competing interests. Her vision is to build community capacity to deescalate conflict without violence by respond to conflict in a way that aligns culture, values and solid governance.  Her work as as a community mediator has helped communities to engage more effectively with stakeholders in complex, volatile and multiparty environments.

Scott Welsh Remote Community Dispute Resolution Expert (QLD/NT)

Scott is a mediator, facilitator & advisor who has combined elements of restorative justice, mediation, negotiation and conflict coaching. As part of the senior policy and program director role within the Department of Justice AGD, Scott also provided communications and media consultation to departments such as the Community Justice Centre, which operated innovative violence prevention and training programs across a wide jurisdiction in both urban and non-urban contexts in the NT.


Jared Sharp Remote Community Dispute Resolution Expert (TAS/NT)

Jared's background includes law, education, mediation and restorative justice. Jared completed mediation training in 2010 and has been a nationally accredited mediator since July 2010. Jared's mediation background has primarily been in the context in the Top End of the Northern Territory and the intersection between traditional and contemporary mediation and peacemaking  processes. He is a graduate of the Mawul Rom cross cultural mediation program and also completed a Master of Indigenous Knowledges (Mawul Rom).  Jared was also involved in establishing a youth justice restorative conferencing program in Darwin.  Jared worked for almost 10 years for the North Australian Aboriginal Justice Agency (NAAJA) as a senior criminal lawyer and Manager, Law and Justice Projects. In 2012, he received a Churchill Fellowship to consider culturally strengthening initiatives in Canada, New Zealand and the United States that could reduce the negative impacts of the justice system on Aboriginal people and in 2016, Jared was awarded a 2016 NT Human Rights Award in the youth category.


Shevaun Irvine  Community / Workplace Dispute Resolution (SA)

Shevaun began her career in the human resource industry, recruiting and assisting with employee performance management and dealing with employee and employer issues. She also has a strong background in the heavy manufacturing industry, with experience working in a family owned and operated company, founded by her family, working across many areas of the business. Shevaun has worked at a Member of Parliament’s office, hearing the constituents’ concerns and issues. She also worked at SHAW Dispute Resolution, as a Business Relationship Manager and Consultant Mediator, where she worked with government, local council and law firms. Her interest in mediation, especially in workplace matters, led to her becoming accredited in mediation. Shevaun also works for a not-for-profit charitable organisation, offering community mediation services, helping resolve disputes for the financially vulnerable and disadvantaged. Shevaun’s previous work experience and emotional intelligence, coupled with her professional empathy, help to assist individuals with their disputes. Her innate interest in human behaviour, effective communication skills and a genuine desire to help people move through disputes, are intrinsic to her role as mediator.


All accredited NMAS (National Mediator Accreditation System) must have access to a complaints mechanism that covers their dispute resolution services, and they are obliged to provide information about their complaints process before providing dispute resolution services.

If you wish to make a complaint about your experience with an accredited dispute resolution practitioner, you should directly raise your complaint with the practitioner in the first instance.

Complaints about a mediator will only be accepted and investigated within 28 days of the mediation session being held. Matters submitted outside of this time period will not be considered.


If you make a complaint about a practitioner, any personal information you provide will be collected for the purposes of identifying you as the complainant. If it is deemed necessary, your personal information and the substance of your complaint may be passed to the practitioner concerned in order for them to respond to the issues raised.

We will not disclose your personal information to anyone not named in the complaint. If you do not provide suitable identifying information we will not take action on your complaint.

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